Last updated: 2021-01-20
This Policy applies to the use of https://aviationstrategies.aero/ (the “Service”). Please read it carefully in order to understand when you may provide Personal information to us and how ASI uses the Personal Information provided. By using our Service, you agree to the use of your personal information as described in this Policy. The terms “we”, “us” or “ASI” are each intended as a reference to Aviation Strategies International inc.
To make this Policy as clear as possible, we have determined the occasions when a user would potentially share Personal Information with ASI. The Policy is therefore divided as follows:
- Learning about ASI
- Registering for a course given by ASI
- Making a purchase from ASI
- Getting help from ASI
We have then added different sections explaining in more detail how your personal information is used, how and when it might be shared, how you can access it and control your personal information, the ways we make sure your information is safe, and how to contact us.
Learning about ASI
As you look into your needs and gather information regarding what ASI can do for you, you may visit our website or contact us via email or directly on the contact form available on our website. As you learn about ASI, you may voluntarily provide Personal Information, such as your name and your email address during these interactions.
You may also provide information online via cookies or similar technologies when you visit our website. Cookies are files that hold a small amount of data about a certain user. That data may include an anonymous unique identifier. They are stored on the user’s computer or other devices’ hard drive. Cookies allow us to tailor your user experience whenever you visit our website.
You can always instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
The data collected may include the type of browser you are using to access our Service, the page you were on before heading to our Service, the amount of time you spend on our Service, the pages you decide to visit, as well as the date and time you are accessing our Service on.
We collect: name, email address, phone number, Internet Protocol (“IP”) address, and information provided by cookies or similar technology, such as the type and version of browser or device you are using to access our Service, your country of origin, your age and gender, the page you were on before heading to our website, the amount of time you spend on our Service, the pages you decide to visit, as well as the data and time you are accessing our Service on.
Why: The data collected allows us to analyze how our website is used and accessed in order to increase our Service’s functionality and ultimately, optimize it to better meet our users’ needs. It also allows us to accompany you in the process of learning more about our Service and to ensure you receive a high standard of service when you first contact us.
To learn more about the third-party services we use or opt-out of their services, you may consult our complete list of third-party services in the “Whom we may disclose your information to and why” section of this Policy.
Registering for a course given by ASI
Once you have gathered enough information about ASI, you may decide to register for a course. When registering, you will be asked to provide Personal Information that may include elements such as your first and last name, and your email address.
We collect: your first and last name, your email address, phone number, address, name of your employer, and payment information.
Why: We use this information to complete your registration and to open and manage your account, and to allow you to properly access the course you registered for as well as any related material. We also use this information to complete your transaction and process your payment. We do not store any payment or credit card information. We only use payment information in connection with the purchase of an additional product or service from ASI.
Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted. Payments are made through our payment gateway provider, Stripe or through PayPal.
Making a purchase from ASI
As you browse through our Service, you may decide to purchase one of our products, such as one of our books.
We collect: first name, last name, address, and payment information.
Why: We use this information to complete your transaction and to process payments. We do not store any payment or credit card information. We only use payment information in connection with the purchase of an additional product or service from ASI.
Once again, payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted. Payments are made through our payment gateway provider, Stripe or through PayPal.
Getting Help from ASI
From time to time, you may decide to contact our Customer Support department for assistance. To be able to offer you the best service possible, we may collect certain data from you.
We collect: Contact information such as your name, email address, and the content of your communications with ASI Customer Care.
Why: We collect this data to identify your identity, give you the best customer support possible, and to improve our Service.
How we use personal information
We use the data we collect to provide you with the Service we offer, which includes using data to improve and personalize your experience. We also use the data we collect to communicate with you about your account. We use your data for the following purposes:
- To improve our Service by developing new features, doing research and maintaining the current performance of the Service;
- To offer you the best customer support there is;
- To guide our business decisions;
- To communicate with you, whether for marketing, advertising or account maintenance purposes.
- To allow you to properly access your courses and other purchases made on our Service
Whom we may disclose your information to and why
We do not and will not sell personal information about our customers. We only disclose your data as authorized in this Policy. We may however share information with the following types of parties:
Third-party vendors: we may disclose your personal information to third-party vendors who carry out services such as credit card processing, email communications or hosting. We only share your personal data as necessary.
List of third-party vendors and their policies:
Facebook (marketing/targeting): https://www.facebook.com/privacy/explanation
- To learn more about interest-based advertising from Facebook: https://www.facebook.com/help/164968693837950
- To opt-out of Facebook’s interest-based ads: https://www.facebook.com/about/ads/#568137493302217
Google Analytics (analytics): http://www.google.com/intl/en/policies/privacy/
- To learn more about Google Analytics: https://support.google.com/analytics/answer/6004245
- To opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads: http://www.google.com/settings/ads
- To install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Google Cloud Platform (hosting): https://policies.google.com/privacy
Hubspot (customer relationship management): https://legal.hubspot.com/privacy-policy?_ga=2.6258294.439631082.1561478087-722303959.1502309415
Paypal (payment processor):
Don’t forget you can opt-out from participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
Parties with whom it might be legally necessary: we may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Conform with the law or with any legal proceedings;
- Protect the rights or property of ASI;
- Protect the safety of our product, our users, and their data.
Parties who might take part in a financial transaction with ASI: we may transfer your data in the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of ASI. We will only do so if the party acquiring your information agrees to comply to the terms of this Policy.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
How to access and control your data
You can review, edit or delete your personal information. If you wish to do so, please email us at [email protected]. We will respond to your request as soon as possible. You request must provide sufficient detail to identify your Personal Information and the modification or deletion being sought.
Where your data is stored
Your Personal Information is stored on our servers, maintained by Google Cloud Platform (GCP). GCP is GDPR-compliant, PIPEDA compliant and EU-US Privacy Shield certified. Your information may also be stored in other countries, following a transfer to the third-parties we work with.
How long will your data be kept for
We will retain all collected information for as long as necessary to provide you with access to our Service and underlying purchases or for other essential purposes such as complying with any legal obligations or record keeping following completion of a course. We will dispose of your data if you decide to withdraw your consent. Once your data is removed, you will receive confirmation that your request has been fulfilled.
We use a variety of physical safeguards to make sure your data is adequately protected. For instance, we only use two-factor authentication for logins. Our super administrators use physical keys for two-factor authentication. To make sure your data is secure and accessible at all times, we make sure we always elect two administrators.
Every member of our team has a different level of access based on the type of data that is needed for them to properly accomplish their work. No team member can access more than what it necessary.
Our website is hosted on Google Cloud Platform. Servers are managed in-house using data centers in Canada only. For more information about Google Cloud Platform’s security, click the following link: https://cloud.google.com/security/
As for your account information, you can only access your ASI account through the use of an individual user login and password. If you have any questions regarding the security of your Personal Information, please contact us via the support chat or email us at [email protected]
Our policy towards children
Our Service does not address anyone under the age of 18 (“Minor”). We do not solicit or knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we will delete any Personal Information we might have collected.
Office of the Privacy Commissioner of Canada (OPC)
If you are not satisfied by ASI’s response following a request regarding the access of your personal information, you may contact the Office of the Privacy Commissioner of Canada (OPC), the public authority in charge of overseeing personal information handling practices in Canada.
30, Victoria Street
Phone: (819) 994-5444
TTY: (819) 994-6591
If you have any questions or concerns regarding the use of your Personal Information, please contact us via our contact form or email us at [email protected].
Our address is: 440 René-Lévesque Blvd. West, suite 1202, Montréal, Québec, H2Z 1V7, Canada